How do deposits work?
Each artist sets their own deposit. You authorise it when you confirm the booking, and the remaining balance is settled after your appointment. The exact split is shown before you pay.
FAQ
Deposits, refunds, travel and safety
What is the cancellation and refund policy?
Glamly uses a clear refund ladder: cancel more than 48 hours ahead for a full refund, between 24 and 48 hours and the deposit is retained, and under 24 hours the artist keeps the deposit plus 50% of the balance. Your booking page shows a live calculator with the exact amount.
Are there travel fees?
The first 10 km from the artist's base is free. Beyond that a per-kilometre rate set by the artist applies, and Glamly itemises it as base plus distance on every result and in your price summary.
How far will an artist travel?
Every artist sets a travel radius. Glamly only shows you artists whose radius covers your address, and warns you at booking if you fall outside it.
Is it safe to book through Glamly?
Payments and deposits are handled securely, chat stays inside the app so nobody needs your phone number, reviews are moderated, and any review can be reported for admin review.
Can I share inspiration photos?
Yes. Upload inspiration photos during booking and they go straight to your artist along with your notes.
Can I book for a bridal party or group?
Yes. Book the lead appointment and message your artist in-app with the party size — most artists quote group bookings directly in chat.
Do I need to download an app?
No. Glamly runs in your browser and can be added to your home screen on iPhone and Android for an app-like experience.